FAQs

What do you want most right now?

  • Sizes 3X and above across all categories
  • More masculine items
  • Natural fibre fabric everything (especially size 3X and above)
  • Rings in size 10 and above (not too fancy as we dont have a case)

What we have enough of (NOT accepting currently)

  • Denim in sizes XL-2X
  • Shoes (all shoes / sandals)
  • Business casual (pants, blazers) UNLESS they're cool (like plaid but not black)
  • Shirts in sizes XL-2X
  • Pants in sizes XL-2X
  • Purses

How can I schedule a drop-off?

Click here to book and appointment.

Sometimes we allow walk-in drop offs for less than 15 items. But not right now - WALK IN DROP OFFS ARE CLOSED.

Where are you?

You can find us at 813 Fort Street (Victoria, BC). Open Wednesday to Saturday noon to 6pm and Sunday noon to 5pm.

NOTE: we are moving somewhere for June 1. Location TBD.

Can I donate?

Um 100% definitely. If you're thinking about donating to Value Village or Salvation Army, etc. Consider donating to us instead!

We accept donations of any clothing sizes 1X and above - you can drop off anytime or we can come pick them up!

If you don't have capacity to sort and box or bag - just let us know and we are happy to come help (whether it's 1 box or 100). If you have a friend of family member who needs help to de-stash - tell them about us! Use the contact form to get in touch.

What do we do with donations?

If your donations are in AMAZING condition - we will sell them at a regular price and we take the profit.

If the items are just okay, we may not sell them and we'll re-donate them to people in need and/or organizations we support.

We might also choose to sell them at a lower price to increase accessibility and donate the proceeds (minus an admin fee) to other organizations (like the food bank) that don't accept clothing donations.

As we become more profitable we we scale the amount we donate externally. Right now, you can expect your donations help us pay our bills (including wages) - so THANK YOU. We are so grateful for your support.

What do or don't you accept?

We want items that align with our brand vision - which is classic, eclectic, fun. (Get a better idea by checking out our Pinterest boards linked at the footer bar).

You might think - that's pretty subjective - and you're right. It is. So here's a list of what we DO want to get and what we DON'T:

DO:

  • Slow fashion brands (think Eileen Fisher, Nettles Tale, Free Label, Wray...)
  • Masc and femme styles
  • Straight and wide leg denim
  • Quality basics
  • Quality Ts
  • Wide width shoes
  • Layerable things (like vests!)
  • Outerwear
  • Natural fabrics - especially vintage
  • 80s, 90s, 2000s vintage - especially 2X and above
  • Party wear (but not formal wear)

We DON'T want:

  • Polyester patterns (some exceptions)
  • Outdated styles (skinny jeans, cold shoulder tops/dresses, rhinestones (unless it's "cool")
  • Dirty, damaged items
  • Hairy items
  • Formal wear (like grad or wedding dresses - cocktail dresses are a YES!)
  • Anything that falls into the - why do they think fat people aren't stylish category (tik tok can help..)
  • Brands like SHEIN, garage, george, ardene - other ultra fast fashion brands
  • Shoes and purses (this is NEW - we're pausing intake)


Please don't be offended or deterred if we don't take your items. Sometimes we might have enough of that size or style, or we might just be at capacity.

If something isn’t listed here just reach out. We’re willing to try new items (like maternity? lingerie?)

How does the consignment process work?

Here’s what you can expect:

Step one: fill out our contract (complete online or in-store).

Step two: book an appointment online. ​

Step three: gather the items you want to try and consign or request a donation pick-up (pick-ups are automatically considered donations and not eligible for consignment).

Step four: wait while we review your items. We might assess and select when you drop off - but we might need a day or ten too. If you leave your items with us watch your inbox (or junk mail) for a ‘we’re ready!” email. 

You'll get a summary of what we kept and an ask to pick-up or a thank you for donating (depending on what you selected in the contract).

Step five: wait some more while we price, list, and sell your items! You get 0-40% of what the items sell for (depending on what you chose).

Step six: check your online account to see what your balance is and come use it in store or get and e-transfer. It’s your responsibility to sign up for the account (it'll be in the next steps email) or click here.

Can I get my clothing back at the end of the season?

No, nope. No matter what you will not get your items back after it’s been accepted for consignment.

If you’re not 100% sure you want to consign, consider holding onto your items for a bit longer - or come to grips with the reality that you would have to re-buy your own clothes to get them back (if someone else hasn't already!) We donate all expired inventory to our preferred local charities. 

(When you drop off - if you choose to not donate - you can get back any clothes that we don't select for consignment)

If we notice your items are damaged AFTER inventorying them - and we deem them un-sellable - we will donate them. You won't get them back. No backsies (even if it's something we missed originally).

If you REALLY want something(s) back - you are welcome to come by and find them item(s) in the shop and we can adjust the inventory. We just don't have time to provide this service.

There are some shops in town who offer a contract term - they might be a better fit if you'd like your items back.

How do I get paid?

You can sign-up for a vendor account. I'll send you the details via email after you submit the contract.

YOU WILL NOT GET AN AUTOMATIC PAY-OUT.

All payouts are sent via e-transfer or kept as store credit. WE WILL NOT GIVE YOU CASH.

What charities do you donate to?

We donate to the Food Bank, Backpack Buddies, Our Place Society, 1Up Single Parent Resource Centre and the Native Friendship Centre.

Donations may be in the form of clothing or money. This will change as we evolve.

If you have suggestions on other organizations we should support - let us know!

Can I send you photos to see if you’d take my items?

You can! But, we’ll just give you a “yeah, looks like it’s worth the trip!” or a “hmmm, it’s hard to tell what we would keep - but feel free to bring them in for better inspection.” 

We can also pick-up your items for you, but then you’re choosing to donate them (you will not get any money or credit in exchange) ​pick up.

Why should I donate?

Donations help in two major ways:

  1. You'll get a wider range of prices - and help us increase accessibility.
  2. You'll increase our cashflow and allow us to pay ourselves and bring you more fat-focused items.

If you would regularly donate to another for-profit organization, consider choosing us instead. We're kind, only minorly greedy and working against systemic-oppression to reject the bigotry that we learned. The administrative efforts on donations is less burdensome too - and allows us to spend more time prioritizing making things better for YOU.

I see an option for order pick-up, how does that work?

You'll get instructions after purchase - but basically you can come pick-up your items during our store hours Wedensday through Sunday at a time that works for you.

How do I get or see my vendor account?

Can you come to my house to pick-up my consignments?

Usually no. But there are some exceptions. Email us and we'll try to accommodate - but you'll have to be patient with us (we're balancing a lot right now).

It's easier for us to prioritize donation pick-ups because I can send my husband to help. If you need us to go through your items, it will require one or both of the sisters and that creates a bottleneck.

Consider if you really need to consign or if a donation would work for you. Or, if you can have your consignments ready and you don't require us to sort - we can arrange more quickly.

I'm from out of town, can I consign?

You bet - follow the same process and send us a message via email - hello@fatsistersvintage.com.

If you cover the cost of the shipping, we're happy to take your items. We recommend the flat rate boxes from Canada Post.