FAQs

What do you want most right now?

CONSIGNMENT DROP-OFFS ARE LIMITED TO SEASONAL ITEMS.

Bring us your best 10 items if they are:

  • Sequin or sparkles
  • Mesh
  • Unique
  • Belts
  • Graphic tees
  • Rain coats
  • Wide leg pants / denim
  • Satin skirts (midi / maxi)
  • Maxi cotton or wool skirts
  • Overalls and jumpsuits
  • Leopard print
  • Vintage - above size 3X
  • Slow fashion brands (see brands we love page)
  • Vests only above size 4X or long
  • Boots - wide width only
  • All items size 4X and above
  • Menswear - size 2X and above
  • Levi’s
  • Snag tights
  • Holiday wear (satin, sequins, sparkles, velvet, etc.)
  • Fisherman sweater size 2X and above
  • White go-go boots size 9.5-10.5 - WIDE

*preference for natural fibre fabrics

We are also open for LARGE drop-offs of high quality, like new, seasonal items. You MUST email us to investigate and coordinate. Large walk-ins won't be accepted - email us at hello@shopfatsisters.com


ITEMS MUST BE FRESHLY LAUNDERED and in excellent to new condition.

What we have enough of (NOT accepting currently)

NOT ACCEPTING THE FOLLOWING:

  • Shirts in sizes XL-2X
  • Pants in sizes XL-1X
  • Purses
  • Most accessories
  • Almost everything in a size XL
  • Denim in sizes XL-2X
  • Most items in size XL unless they're slow fashion
  • Shoes (all shoes / sandals) (unless size 11 or above or Doc Martens or high quality boots)
  • Business casual (pants, blazers) UNLESS they're cool (like plaid but not black)

Can I shop online?

Kind of! Watch our social media for product posts. We're not able to update the website with products so have removed the products from the website for now.

How can I schedule a consignment drop-off?

You can't right now. We're accepting walk-ins on a limited basis. Email us if you have a LARGE drop-off.

What sizes do you have?

5X-XL. We have a some size 6X but not enough to say you'll have good selection.

Across XL-5X we have lots of inventory. If you're looking for something specific and want to know if we have options, send us a message and we'll give more context.

Our stock is changing daily - so you'll have to come check it out!

We promise there are options.

Where are you?

You can find us at 1808 Government Street Fort Street. Open Wednesday to Saturday noon to 6pm and Sunday noon to 5pm.

What's parking like?

There is free parking on Chatham and Discovery (1 hour spots).

There are also 6 spots in front of the shop on government (City - paid), and there is a Robbins lot on Chatham (by Marks).

Can I donate?

Um 100% definitely. If you're thinking about donating to Value Village or Salvation Army, etc. Consider donating to us instead!

We accept donations of any clothing sizes 1X and above - you can drop off anytime or we can come pick them up!

If you don't have capacity to sort and box or bag - just let us know and we are happy to come help (whether it's 1 box or 100). If you have a friend of family member who needs help to de-stash - tell them about us! Use the contact form to get in touch.

What do we do with donations?

If your donations are in AMAZING condition - we will sell them at a regular price and we take the profit.

If the items are just okay, we may not sell them and we'll re-donate them to people in need and/or organizations we support.

We might also choose to sell them at a lower price to increase accessibility and donate the proceeds (minus an admin fee) to other organizations (like the food bank) that don't accept clothing donations.

As we become more profitable we we scale the amount we donate externally. Right now, you can expect your donations help us pay our bills (including wages) - so THANK YOU. We are so grateful for your support.

What do or don't you accept?

We want items that align with our brand vision - which is classic, eclectic, fun. (Get a better idea by checking out our Pinterest boards linked at the footer bar).

You might think - that's pretty subjective - and you're right. It is. So here's a list of what we DO want to get and what we DON'T:

DO:

  • Slow fashion brands (think Eileen Fisher, Nettles Tale, Free Label, Wray...)
  • Masc and femme styles
  • Straight and wide leg denim
  • Quality basics
  • Quality Ts
  • Wide width shoes
  • Layerable things (like vests!)
  • Outerwear
  • Natural fabrics - especially vintage
  • 80s, 90s, 2000s vintage - especially 2X and above
  • Party wear (but not formal wear)

We DON'T want:

  • Polyester patterns (some exceptions)
  • Outdated styles (skinny jeans, cold shoulder tops/dresses, rhinestones (unless it's "cool")
  • Styles from 2006-2018
  • Dirty, damaged items
  • Hairy items
  • Formal wear (like grad or wedding dresses - cocktail dresses are a YES!)
  • Anything that falls into the - why do they think fat people aren't stylish category (tik tok can help..)
  • Brands like SHEIN, garage, george, ardene - other ultra fast fashion brands
  • Shoes and purses (this is NEW - we're pausing intake)


Please don't be offended or deterred if we don't take your items. Sometimes we might have enough of that size or style, or we might just be at capacity.

If something isn’t listed here just reach out. We’re willing to try new items (like maternity? lingerie?)

How does the consignment process work?

Here’s what you can expect:

Step one: fill out our contract (complete online or in-store).

Step two: book an appointment online. ​

Step three: gather the items you want to try and consign or request a donation pick-up (pick-ups are automatically considered donations and not eligible for consignment).

Step four: wait while we review your items. We might assess and select when you drop off - but we might need a day or ten too. If you leave your items with us watch your inbox (or junk mail) for a ‘we’re ready!” email. 

You'll get a summary of what we kept and an ask to pick-up or a thank you for donating (depending on what you selected in the contract).

Step five: wait some more while we price, list, and sell your items! You get 0-40% of what the items sell for (depending on what you chose).

Step six: check your online account to see what your balance is and come use it in store or get and e-transfer. It’s your responsibility to sign up for the account (it'll be in the next steps email) or click here.

Can I get my clothing back at the end of the season?

No, nope. No matter what you will not get your items back after it’s been accepted for consignment.

If you’re not 100% sure you want to consign, consider holding onto your items for a bit longer - or come to grips with the reality that you would have to re-buy your own clothes to get them back (if someone else hasn't already!) We donate all expired inventory to our preferred local charities. 

(When you drop off - if you choose to not donate - you can get back any clothes that we don't select for consignment)

If we notice your items are damaged AFTER inventorying them - and we deem them un-sellable - we will donate them. You won't get them back. No backsies (even if it's something we missed originally).

If you REALLY want something(s) back - you are welcome to come by and find them item(s) in the shop and we can adjust the inventory. We just don't have time to provide this service.

There are some shops in town who offer a contract term - they might be a better fit if you'd like your items back.

How do I get paid?

Send me an email requesting a payout. Ideally respond to the contract submission so I know it’s really you.

Hello@shopfatsisters.com

YOU WILL NOT GET AN AUTOMATIC PAY-OUT.

You can sign-up for a vendor account on our website to see the status of your items and the amount we owe you. You’ll also get an email with instructions after you submit the contract with these same details. 

All payouts are sent via e-transfer or kept as store credit.

WE WILL NOT GIVE YOU CASH.

What charities do you donate to?

We plan to donate to Burnside Boutique and Plenty Collective.

Donations may be in the form of clothing or money. This will change as we evolve.

If you have suggestions on other organizations we should support - let us know!

Can I send you photos to see if you’d take my items?

You can! But, we’ll just give you a “yeah, looks like it’s worth the trip!” or a “hmmm, it’s hard to tell what we would keep - but feel free to bring them in for better inspection.” 

We can also pick-up your items for you, but then you’re choosing to donate them (you will not get any money or credit in exchange) ​pick up.

Why should I donate?

Donations help in two major ways:

  1. You'll get a wider range of prices - and help us increase accessibility.
  2. You'll increase our cashflow and allow us to pay ourselves and bring you more fat-focused items.

If you would regularly donate to another for-profit organization, consider choosing us instead. We're kind, only minorly greedy and working against systemic-oppression to reject the bigotry that we learned. The administrative efforts on donations is less burdensome too - and allows us to spend more time prioritizing making things better for YOU.

How do I get or see my vendor account?

Can you come to my house to pick-up my consignments?

Usually no. But there are some exceptions. Email us and we'll try to accommodate - but you'll have to be patient with us (we're balancing a lot right now).

It's easier for us to prioritize donation pick-ups because I can send my husband to help. If you need us to go through your items, it will require one or both of the sisters and that creates a bottleneck.

Consider if you really need to consign or if a donation would work for you. Or, if you can have your consignments ready and you don't require us to sort - we can arrange more quickly.

If you have vintage from the 80s, 90s and 00s that are size 3X and above - and need help - then YES we can come to your house.

I'm from out of town, can I consign?

You bet - follow the same process and send us a message via email - hello@shopfatsisters.com.

If you cover the cost of the shipping, we're happy to take your items. We recommend the flat rate boxes from Canada Post or Max Courier if you live in the lower mainland.

If you'd like to donate via mail - we'll cover the cost of shipping.

Do you consign wedding dresses?

Soon! We want to start - but need a bit more time to organize the post-move chaos. Watch here and our socials for updates.

What's your return policy?

All sales are final. No exchanges, no returns.

Do you ship?

Yes! We ship across Canada for $15 and we provide local pick-up. We've removed the products from our website but if you see something you like on our social media DM us!

Can I buy a giftcard?

Yes! You can buy digital giftcards in store online in a bunch of demoninations.

Find them here online.